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This post was last updated at 10:09 a.m. on March 25, 2020

Is the Library open?  

No, all 41 Library locations are closed to the public until further notice.

Leadership will assess the closure status on a weekly basis.

Will I be fined for overdue materials?

No. We are extending due dates through at least April 6. If you currently have physical materials checked out, we ask that you do not return them for the time being. Please note that book drops are currently closed.

What happens to my holds while the Library is closed and can I place new holds on physical materials?

In order to allow us to efficiently process the over 11,000 holds on physical materials we currently have, we will be suspending the ability to place new holds on physical items beginning Thursday, March 26 at 9 a.m. which will be in effect until further notice.

Your current holds will not be affected and you will not lose your place in line. Holds that are currently on the holds shelves will have their pickup dates extended while we are closed. No one will lose their hold because our doors are closed temporarily due to the COVID-19 pandemic. 

You're an organization that users taxpayer dollars to serve the public. How can you close?  

We know from health officials that COVID-19 (coronavirus) is easily spread in confined, indoor spaces. Information shared by Ohio governor’s office indicates that aggressive early social distancing can stop the coronavirus from exponentially spreading. Libraries are places where people gather, sometimes in large groups. Because of this, we feel closing to the public will help keep community members safe.

I've heard afternoon meals are being served to kids while schools are closed. What are the details?

While our Libraries are closed, weekday, curbside meals are available for youth, ages 18 and under, at select Library locations. Children must be present to receive a meal. Times and locations are listed on our website's after school meals page. Meal service locations and serving times are subject to change.

Can I sign up for a Library card digitally while the Library is closed to the public?

We launched a streamlined library card application, that only allows for the Downloadable card

The Downloadable card is now available for all ages, and we’re relaxing ID verification so that the card can quickly be moved from temporary status. Once we are back to offering some type of in-person services, we will follow-up with you to verify addresses and update your card type should you so choose.  

This only applies to new cards. If you already have a card, continue to use it. If you have a temporary number now, you can call 369-6900 and staff will assist getting you a permanent number.

Can I still book a meeting or study room?  

Because all Library locations are closed until further notice, meeting and study rooms are also currently closed in order to prevent the transmission of illness. You cannot reserve a room to use between now and April 6; however, if you would like to book a room for a date after April 6, you can do so. We will reassess the situation in early April, so please stay tuned for more details by signing up to receive email alerts or follow us on Facebook, Twitter, and Instagram @cincylibrary.   

When will events at the Library resume?

All in-person Library programming events are currently canceled through April 6, 2020. We will reassess the situation at that time, so please stay tuned for more details by signing up to receive email alerts or following us on Facebook, Twitter, and Instagram @cincylibrary.

Can I still check out physical materials?

No, you may not check out physical materials until the Library has reopened.
 
Are book, CD, and other material donations being accepted?  
 
No. Please hold any donations you may have until further notice.  
 
What resources can I access online if the Library is not currently open? 

We have a wealth of digital resources available for free 24/7 with a Library card. Visit our eBranch to learn more. 

Can I complete the Census at the Library?   

Not at this time. All 41 Library locations are currently closed to the public until further notice. You may complete the U.S. Census digitally by visiting 2020census.gov.

Was my Library an Ohio Primary polling location on Tuesday, March 17?

No. In-person Ohio Primary voting, originally scheduled for Tuesday, March 17, has been postponed.

I heard that a staff member at the Library is quarantined. Does that mean they have COVID-19?

A staff member from our Distribution Center voluntarily quarantined themselves the week of March 9, 2020. They did not report that they had been exposed to the virus but were self-quarantining out of an abundance of caution. There have been no reported cases of COVID-19 among any of our 850+ staff.

How can I get updates about the Library’s operations?  

To access all Library service updates and resources regarding COVID-19 (coronavirus), please visit cincinnatilibrary.org/covid19.

Still have questions? Contact our Virtual Information Center via email, live chat (on our homepage), or by phone at (513) 369-5005. For more Library service updates and resources regarding COVID-19 please click here

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